New partnerships aim to diversify and enhance the company’s services in the FM industry

ServeU LLC, a leading facilities management (FM) solutions provider in the UAE and a subsidiary of Union Properties, has announced its partnership with Microsoft to upgrade their Computer-Aided Facilities Management (CAFM) system. The company has also revealed its partnership with NSquareXperts, in order to configure and customize its Microsoft Dynamics 365 Field Services. The new partnerships are in line with the company’s vision to diversify and enhance their services in the FM industry.

The partnership with Microsoft comes as a significant achievement, making ServeU one of the first FM companies in the region to utilize Microsoft Dynamics 365 Field Services to manage a 6,500+ workforce, while also establishing a long-term commitment with Microsoft to upgrade all systems to Microsoft Dynamics. Additionally, ServeU also hired NSquareXperts as their partner to configure the services platform to automate their existing operations, such as generation of planned preventive tasks, scheduling work forces for both hard and soft services, and integrating the Microsoft System with finance, procurement, HR, and customer service.

ServeU’s CAFM System  aims to focus more on automation and client self-service. The company has been using MicrosoftDynamics as an ERP System for several years, and this recent upgrade is part of a long-term plan to upgrade other company systems to MicrosoftDynamics which includes, transportation management, IoT systems, training systems and Microsoft Guides. This will work as a mixed reality technology application that provides employees with 3D instructions to enhance thier workflow.

Gary Reader, General Manager of ServeU, said: “Our goal as a company is to keep improving and developing new and existing solutions. ServeU has already been using Microsoft Field Services for more than a year for its B2C Division. However, our recent partnership with Microsoft is set to enhance our position in the industry, as well as manage the massive workforce, especially when it comes to automation and client self-service . We are at an age where software technology is utilized in almost all the sectors, and it is necessary for the FM industry to adapt to this change. As facility management encompasses multiple disciplines that influence an organization’s efficiency and productivity, we believe that this partnership will enable us to drive effective strategic, tactical, and operational FM principles across the UAE.”

In addition, ServeU is developing a B2B customer app on the same Microsoft System, making it a first-of-its-kind concept in the B2B FM industry. Similarly, ServeU’s B2C division, ServeU Essentials, has also been using Field Service for some time, and the company has already built a fully-automated customer app on the system, which has been a big success for the firm.

Haider Salloum, Small, Medium and Corporate Director at Microsoft UAE, said: “We are looking forward to this partnership and providing our services to ServeU. As an FMservice provider, ServeU has been in the industry for years, and their vast experience has translated into designing and developing smart and efficient models that deliver flexible and productive solutions. We are delighted that ServeU chose Microsoft Dynamics for their system upgrade.”

KiritMandavgane, Vice President Strategy of NSquareXperts, stated: “We envision our partnership to make the Microsoft upgrade process simpler and faster. ServeU’s CAFM services have always stood out from other frameworks, and we look forward to seeing how this new upgrade will improve its current offerings, and guarantee our complete assistance in configuring and customizing Microsoft Dynamics 365 Field Services for the company”

The UAE Facility Management market is expected to grow further and register a CAGR of 8.50 per cent, over the forecast period from 2022 to 2027. Infrastructure development projects have increased across the UAE for economic growth, requiring allied FM services as well. ServeU, in line with these ongoing changes in the region, has taken several initiatives to provide a seamless experience for its workforce and end-users. The latest partnership with Microsoft and NSquareXperts is certain to enhance its CAFM services and ensure improved productivity.

The mobile application provides customers with direct access to a centralized booking system with its user-friendly and interactive interface. It works using features similar to e-commerce platforms where customers can purchase directly from the company’s e-store

ServeU Essentials, a B2C unit of ServeU, a UAE-based leading facilities management (FM) company owned by Union Properties, has launched its fully automated mobile application as part of ongoing efforts to digitize customer experience and provide innovative solutions to clients across the region.

The mobile application, a first of its kind in the FM industry, provides customers with direct access to a centralized booking system with its user-friendly and interactive interface. It works using features similar to e-commerce platforms where customers can purchase directly from the company’s e-store.

ServeU Essentials’ new digital platform allows online booking, cashless transactions, and virtual subscriptions management. The app’s user-friendly design enables customers to access, book, and pay online, eliminating the need for human intervention. The app is integrated into the company’s Computer Aided Facility Management (CAFM) system, which provides FM managers and staff more opportunities to enhance the efficiency of services while delivering direct and fast solutions to customers.

Gary Reader, General Manager, ServeU, said: “This innovative digital application further elevates the level of FM services in the UAE and the region as it offers significant improvements in terms of providing efficient and seamless experience to customers. ServeU has been investing and exploring technological innovations to provide our clients with the highest quality of FM services and deliver an outstanding customer experience. The app guarantees a hassle-free booking, payment, and account managing experience.”

Lucy Jones, Head of ServeU Essentials, added: “Our mobile application is designed to give our customers direct, easy, convenient, and effective access to our resources and services, which are sometimes the concern in tech app. We made sure that it is user-friendly and straightforward, yet innovative and functional. On our part as the service provider, this also provides enormous benefits such as reduced manual tasks, more organized data, and access to real-time information of clients. The step reflects our commitment to delivering the best solutions and exemplary customer experience.”

ServeU Essentials has been expanding to serve the maintenance, cleaning, landscaping, and smart automation needs of homes, businesses, and retail outlets. The brand reflects ServeU’s reputation and capability in providing quality and efficient services through automated systems and digital innovations.

Agreement seen to bring in AED 15mln in revenue with five new projects now underway

ServeU, a UAE-based leading facilities management (FM) company and a subsidiary of Union Properties, signed a strategic Memorandum of Understanding (MoU) with RESET MENA, energy, and utilities turn-key project company. The landmark agreement comes as ServeU further enhance and expands services offered within its growing energy management division.

Gary Reader, General Manager of ServeU, and Frederic Cantin, General Manager of RESET, inked on March 23, 2022, the MoU, a partnership that is expected to yield for ServeU an estimated AED 15 million in revenue in the next 12 – 18 months.

As per the agreement, the collaboration will offer the market a spectrum of energy services such as energy performance contracts, retrofit, solar panels, and digitalization of the energy sector. Building on ServeU’s strong facilities management experience; the projects will be delivered with in-house capability of retrofit installation and maintenance. Five new projects are now underway, two of which are targeted to be completed this year.

Reader said: “It is a milestone achievement for ServeU as it will enable the company to further contribute to the development of the country’s energy industry. Our collaboration will also pave the way for us to enhance our energy management division. Revamp of the ServeU energy brand will see us advancing our strategies and offerings according to the sector’s modern needs while ensuring the highest client satisfaction. We will leverage our strong FM experience to provide RESET with our expertise and energy efficiency services such as the installation and maintenance of retrofit equipment. We look forward to closely working with the RESET team.”

Commenting on the agreement, Cantin said: “We are committed to our strategy to tactically expand in the market and build a wider UAE-based clientele. This MoU directly aligns with our vision and will enable our clients to fully realize their energy-saving opportunities through our industry experience and technical know-how for sustainable development. This will not only improve the performance of our clients’ facilities but in turn, reduce outgoing operating costs and mean substantial savings. Thus, this proves to be a beneficial partnership for both parties.”

The agreement adds to a string of leading partnerships of ServeU, a pioneer in providing a wide range of FM solutions with a complete focus on customer relations, technological advancements, and high-quality standards.

Facilities management company first in the region to receive the latest edition of this international standard

ServeU, one of the UAE’s leading facility management (FM) organisations and a subsidiary of Union Properties – along with its business unit Ehkam, became the first FM firm in the region to achieve the ISO 22301-2019 certification. The company received the certification for its distinct efforts in streamlining and managing its business continuity management systems (BCMS).

ServeU and Ehkam were recognized for successfully deploying strategic measures to enhance operations and meet the requirements of the business management system. By obtaining the prestigious ISO 22301-2019 certification, ServeU has demonstrated its ability to establish effective business continuity management and protect the organisation from unforeseen instances and emergencies, thereby enhancing resilience and risk management capabilities. The certification is also a pivotal step forward in improving customer confidence and trust, by reducing costs and duration of business disruptions, making it even more valuable during this pandemic. The accreditation will certainly assist in improving the company’s document management system in order to prevent, mitigate, address, and recover from disruptive incidents.

ServeU, a UAE-based leading facilities management company and subsidiary of Union Properties, has launched its new security company Ehkam as part of its efforts to expand and enhance its offered security services.

The company’s new venture was founded to raise the bar in terms of delivering technology-driven security solutions, as well as broaden its market footprint and contribute to meeting its target revenue growth by the end of next year. Employing 1,200 security personnel, ServeU has been providing certified security services for two decades to more than 50 clients located across the UAE. It sees its customer base further expanding through Ehkam’s portfolio of services.

Gary Reader, General Manager, ServeU, said: “At ServeU, we take great pride in our expertise to provide the right security solutions based on the unique needs of our clients across sectors. Before offering the most suitable services, we conduct a meticulous initial analysis of their situation and requirements to guarantee that all bases and concerns such as budget and operations are covered. Ehkam will embrace the same principle to ensure client satisfaction at all times. Additionally, Ehkam will be instrumental in ServeU’s efforts to strengthen its presence in Abu Dhabi and the UAE and increase its revenue sources in the coming years.”

“Ehkam’s security services are an amalgamation of innovation, technology, and commitment to bring the best results in the service of our society. We are dedicated to providing solutions that matter according to the highest industry standards and globally recognized best practices. Coupled with our efforts to regularly train our staff, we will also deliver the best customer experience solutions to our stakeholders and participate in improving the quality of life and safety of our communities,” commented Abdulla Lanjawi, General Manager, Ehkam.

Complementing ServeU’s offerings, Ehkam provides innovative services such as security equipment installation and maintenance, security systems and equipment trading, money and valuables transport, event security and bodyguard, tourist facilities security guard, and maritime security.